For many city dwellers, owning a
car is both a blessing and a curse. Some urbanites get around mostly by public transportation, but occasionally need a car for shopping or for trips out of town. Maintaining a car is expensive, and finding parking on crowded city streets can be a nightmare.
Two women looked at this problem and saw a business opportunity, as well as a way to help the planet. In 1999, they wrote a business plan for Zipcar Inc., and in 2000, incorporated and began service in Boston. Since then, the company has grown rapidly to become the world’s largest car-sharing business.
Traditional car rental companies rent cars by the day. Car-sharing allows drivers to rent by the hour, and without having to wait in line at a car rental counter. Instead, cars are left at reserved places all over urban areas. Many customers have to walk only a few blocks to pick one up.
Zipcar’s founders, Robin Chase and Antje Danielson, got the idea after seeing it in Berlin. “We wanted to take what was a co-op, environmental movement in Europe and brand it as something cool and hip,” Chase told America.gov.
Chase said she knew the business would require a sizable investment to develop wireless technology that could automatically keep track of vehicles. The aim was to make reserving a car online almost effortless for users, and cost-free for the company. After coming up with a business plan in January 2000, she spent countless hours trying to find investors interested in this novel idea.
“The biggest challenge was persuading people to finance it,” she said. “We didn’t fit into an established category. Venture capitalists would always ask me: ‘Are you a technology company or a consumer company?’”
Zipcar opened for business in Boston in June 2000, with the slogan, “Wheels when you want them.” Analysts say the company did many things brilliantly, from creating new wireless technology to marketing that emphasized the environmental benefits of car-sharing.
But the company had chronic difficulties raising cash, and in 2003 its board decided to replace Chase as chief executive. (By then, she had sold her controlling interest.) In her place, the board hired Scott Griffith, a former executive with the aircraft maker Boeing Company.
Griffith attracted more investments and helped solve one of the company’s biggest challenges: the low use of cars during the business day, when many members are at work. He did this by making deals to provide vehicles to companies, universities and even some city offices.
n the fall of 2007, Zipcar acquired its largest American competitor, Flexcar. With the two companies merged, Zipcar now has 5,500 cars in more than 50 cities in the United States, Canada and England. Griffith said the company plans an aggressive expansion into new cities in the United States and Europe.
The merged company does $100 million in annual business. “Our biggest goal,” he said in a recent interview with the Boston Globe, is “to become a billion-dollar company” in about five years.
Unlike the traditional business model for car rental companies, Zipcar’s operations are automated. Its vehicles are equipped with a wireless device that not only tells the company where the car is, but also sends such information as the car’s fuel level and the number of miles driven.
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